Refund Policy Overview
At MomoCommerce, we are committed to ensuring your complete satisfaction with every purchase. If you're not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions for returns and refunds.
We stand behind the quality of our products and want you to shop with confidence.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Time Frame: Items must be returned within 7 days of delivery.
- Condition: Products must be unused, undamaged, and in original packaging.
- Proof of Purchase: A valid order number or receipt is required.
- Non-returnable Items: Perishable goods, custom products, and hygiene products cannot be returned.
- Sale Items: Items purchased on sale may not be eligible for return.
Items that do not meet these criteria may be denied a refund.
How to Initiate a Return
Follow these steps to request a return:
1
Contact Us
Email us at support@momocommerce.com with your order details and reason for return.
2
Get Authorization
You'll receive a return authorization number and return shipping instructions.
3
Pack & Ship
Securely pack the item and ship it to our return address.
4
Receive Refund
Once we receive and inspect the item, your refund will be processed.
You are responsible for return shipping costs unless the item is defective or we made an error.
Refund Options
We offer the following refund options:
- Full Refund: Refund to your original payment method.
- Store Credit: Credit for future purchases (typically issued faster).
- Replacement: Send a replacement product (when available).
Refunds are processed within 7-10 business days after we receive your return.
Non-Refundable Items
The following items are not eligible for refund:
- Food Items: Perishable goods, grocery items, and snacks.
- Personal Care: Hygiene products, beauty items, and personal care products.
- Custom Orders: Personalized or custom-made products.
- Digital Products: Downloadable software, e-books, and digital content.
- Gift Cards: Gift cards and store credit vouchers.
- Clearance Items: Final sale and clearance items.
Please verify product eligibility before purchasing.
Defective or Damaged Items
If you receive a defective or damaged item, we'll make it right:
- Report the issue within 48 hours of delivery.
- Provide photos of the defect or damage.
- We'll arrange for return shipping at our cost.
- Choose between a full refund or replacement.
- Defective returns are processed on a priority basis.
We thoroughly inspect all products before shipping to ensure quality.
Refund Processing Time
Refund processing times vary depending on your payment method:
- Credit/Debit Cards: 7-10 business days after approval.
- UPI / Bank Transfers: 5-7 business days after approval.
- Wallet Payments: 24-48 hours after approval.
- Store Credit: Immediate after approval.
You'll receive a confirmation email once your refund is processed.
The refund timeline may vary based on your bank's processing policies.
Shipping Costs
Our shipping cost policy for returns:
- Order Error: We cover shipping costs if we made an error.
- Defective Items: We cover return shipping for defective products.
- Buyer's Remorse: You are responsible for return shipping costs.
- Original Shipping: Original shipping charges are non-refundable.
- Express Shipping: Additional express shipping fees are non-refundable.
International Orders
For international orders, please note:
- Return shipping costs are the buyer's responsibility.
- Customs duties and taxes are non-refundable.
- International return shipping may take longer.
- Ensure proper customs documentation for returns.
- We recommend using trackable shipping services.
International returns may be subject to additional fees and delays.
Frequently Asked Questions
How long do I have to return an item?
You have 7 days from the delivery date to initiate a return request.
Will I receive a full refund?
Yes, you'll receive a full refund for the product price. Original shipping costs are non-refundable unless we made an error.
How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive and inspect your return.
Can I exchange an item instead of getting a refund?
Yes, we offer exchanges for eligible items when the requested product is in stock.
What if I received a damaged product?
Contact us immediately within 48 hours of delivery. We'll arrange for a replacement or refund at no cost to you.